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Shipping and Return Policy

We currently ship with UPS and ship during business days.

If you have a problem with your Custom order then please contact us at sales@thefactory49.com.

If you have a problem with your order 5 days after it's been delivered then you'll be eligible to return it.

Contact us for any return inquiries at sales@thefactory49.com


Return & Exchange Policy

Please email us at sale@thefactory49.com telling us what is wrong with your product

and if we can tell the damage is from our end we'll ship you a new one. Any tears and rips

or any exterior damage happens when you've had the product for over week we will not replace it